FIRST DIGITAL SURVEILLANCE

TERMS & CONDITIONS:

1 – PURPOSE:

The installed system is designed to reduce the risk of loss or damage to your premises or in some cases the well-being of those monitored so far as this can be done by the use of this type of equipment. However, we do not guarantee that the system cannot be removed, tampered with, or made to stop working by you or any unauthorized person. Should this happen we are not responsible for any losses you may suffer directly or indirectly.

2 – COSTS:

We’ll revise the quoted costs in case of:

  • You require the services on an urgent basis.
  • You want changes in the decided specification.

Your premises are in some way unsuitable for the equipment and this was not apparent during the course of the telephone/e-mail conversation or there are circumstances which we should have been made aware of. Any other special circumstances that arise that we were not made aware of in writing when supplying our original quotation arose. This includes:

  • Re-visits of the installer/technicians for reconfiguration of the system.
  • Remote viewing, where the customer is responsible for the availability of broadband internet service, a router that provides the ‘PORT-FORWARDING’ function, and a public (static) IP address.
  • The installation work is outside the working hours of 6.30 am – 3.00 pm Monday – Friday. Requests made by the customer to install outside these working hours will incur additional charges.
  • Installers are asked to work outside standard practices of installations. Unless stated on the Works Schedule or we were made aware in writing when supplying our original quotation.

Installs should be carried out in easily accessible areas without the need for additional labor work. This includes:

  • Underground cabling
  • Redecoration
  • Building work
    Removal of floorboards, Carpet lifting/laying
  • Erecting poles
  • Cable containment
  • Exceptionally high ceilings
  • Drilling through walls thicker than 300mm

The above will incur additional charges as agreed by the company representatives if required.

NOTE – additional charges may be made if our technicians/installers are not provided with access to doors, shutters, windows, or any other areas where cables and equipment need to be installed thereby incurring extra cable length. In any case, the customer will not be liable for extra costs beyond their reasonable knowledge.

 3 – GENERAL:

  1. Our prices quoted on this site are for installations within Los Angeles Torrance and surrounding areas. Prices are available on application for locations outside of this area.
  2. Our company will endeavor to deliver and/or complete security systems as soon after receipt of an order as possible but cannot accept any responsibility or liability whatsoever for any claim arising in connection with any delay in delivery or completion howsoever caused.
  3. You agree to give us and our workers full access to your premises to survey, measure, install, test and service the equipment. You also agree to provide an adequate electricity supply for the equipment to operate correctly. If our work is interrupted or delayed because of a problem with access, or the electricity supply is inadequate, we may make an additional charge. We are not liable if completion is delayed due to circumstances beyond our control. By signing the contract with us, you guarantee that you have full authority to allow the installation, and no other consent is needed.
  4. You agree to allow our technicians to take non-identifying photographs of your installation for publication on our website and digital media channels including social media.

4 – EQUIPMENT:

  1. If you want to cancel your installation order cancel that you’ve arranged via online or phone call then you can get your money back within a certain period of time.
  2. Our technical team will provide you with quality services and ensure to check the equipment before and after installation.
  3. Our team will give you full guidelines after the completion of installation.

5 – GUARANTEE/WARRANTY:

  1. We sold all the new products.
  2. We guarantee that all products are defects free and made of quality material.
  3. If customers notice any fault in our installed security system, they must inform us of that fault. Our technical team will repair the fault in a short time.
  4. We guarantee that we will repair all hardware-related faults free of cost within the warranty period from the installation date of that product.
  5. Our guarantee does not apply to the products with any misuse or alteration. We will replace or refund only those products with no evidence of alteration.

6 – REMOTE VIEWING & IT ISSUES:

If we cannot configure the remote viewing on the day of the scheduled installation due to IT technical issues, ISP unavailability or lack of details such as Router IP address, user name, and password, then further charges will apply to configure or revisit to complete the set up remotely.

The company (First Digital Surveillance) cannot be held liable for client IT issues such as change of a router, failed connection, change of internet service provider, re-set of the router, new mobile phone, loss of settings on the router or a new operating system.

7 – LIABILITY:

  1. The company (First Digital Surveillance) shall not be liable, unless due to our own negligence for the costs of any work, repairs, or replacement of equipment which results from fire, electrical power surge, storm, flood, accident, neglect, misuse, or malicious damage.
  2. The company (First Digital Surveillance) does not warrant or represent that the operation of the installation will be uninterrupted or error-free. We provide the system to assist in the security of the customer’s premises but do not thereby warrant the security of the property, the customer, or the contents therein.
  3. The company (First Digital Surveillance) does not act and shall not be deemed to act as an insurer of the customer’s property or contents contained therein and give no warranty that by virtue of the installation of the system, the property or contents contained therein are completely secure or inviolable.
  4. The company (First Digital Surveillance) shall have no liability in the contract unless due to our own negligence for any loss suffered and in particular, we do not accept any liability whatsoever for any consequential loss or damage (including loss of earnings or profits) which may arise from any malfunction or defect of the system.
  5. The terms and conditions given in this contract do not affect your rights under the Sale of Goods Act or Unfair Contract Terms Act.

8 – FORCE MAJEURE:

First Digital Surveillance shall not be liable for any failure of or delay in the performance of this CONTRACT for the period that such failure or delay is due to causes beyond its reasonable control, including but not limited to acts of God, war, strikes or labor disputes, government orders or any other force majeure event.

9 – APPLICABLE LAW:

The laws of Los Angeles USA govern this contract, as the case may be, and each party submits to the jurisdiction of the Courts thereof.